When I first got the offer to manage a team, let us just say some years ago… I was super excited to start strategising. To finally be able to work on what I thought was essential and would impact the business! To mentor others to become who they wanted to be. I had no idea how much time I would have to spend training, clarifying, explaining. Then repeating what I told, making sure what I repeated was understood, re-checking it was (understood)… See where I am going? If you are a manager or business owner, you most probably know what I mean.
One day, a few years later, I was working away at my desk. One of the more senior team members was explaining one of our basic processes to a newbie. I am generally a very Laissez-faire leader, so I usually would just let them do. I don’t know why that day I happened to pay attention. And, oh my! The new person asked “Why?” and the answer was SO wrong! I was shocked!
That person was one of the most knowledgeable members of the team and had gotten something fundamental, totally wrong. My first instinct (not proud of it) was to think: “How stupid…” and then immediately realised: the fault was mine.